Frequently asked questions

Is this a diagnosis?

No. OScreen is a hearing screening, not a diagnosis. Talk to your clinic about your results.

Do I need to prepare?

Not much. Bring your code, and glasses if you need them to read. You can answer the questionnaire at home first.

Preparing for your hearing test and what to expect

How long does the visit take?

How long the visit takes depends on your clinic's tests. Ask your clinic how much time to set aside.

Can I answer the questionnaire later?

Yes. Sign in with your code, then open it from your booking. At the clinic, the tablet asks only the questions you did not answer.

Can I change or cancel my booking?

Yes, until 2 hours before your time: sign in with your code, then press “Change time” or “Cancel booking”. The code of a cancelled booking stops working. If you change the time, your code stays the same. Closer to your time, contact your clinic.

What if I lost my code?

It is in your booking email, next to “Your code”. The QR code is attached to the same email. Search your inbox for “Your hearing test”.

How do I see my results?

We email you a sign-in link when they are ready. Later, enter your code in the “Your code” box on the OScreen home page. We email you a new link. You can do this for up to one year after your visit.

What do I see in my account after the visit?

You see your results as numbers and an audiogram, with your ear pictures and the files from your visit. Brain Vitals results are for your clinic only. So is your reaction time from the hearing test. If your visit was on an up-to-date tablet, you also see a PDF of the report without these results. For visits before that update, a report PDF that includes these results is not in your account. Your clinic has it.

Who sees my results?

You and your clinic. Otos Health stores them so that you can see them online. Google hosts the service.

Can I delete my data?

Yes. To delete your account, sign in and press “Delete my account”. Your upcoming bookings are cancelled at once, and their codes stop working. Otos Health deletes your data from the service within 30 days of your request. Backup copies are removed within 7 days after that. Google may take up to 180 days more to remove every copy from its systems. A record of your bookings and of your consent stays, without your email. So do copies of the emails we sent you. Your clinic keeps its own record of your visit.